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Chief of Staff

National CASA Association

Chief of Staff

Location: Seattle, WA or Washington, DC

The National Court Appointed Special Advocate (CASA) Association fulfills society’s most fundamental obligation by making sure a qualified compassionate adult will fight for and protect an abused or neglected child’s best interests. The mission of National CASA, together with its state and local members, is to support and promote court-appointed volunteer advocacy so that every abused or neglected child can be safe, establish permanence, and have the opportunity to thrive. But today, only 45% of the children in the system have access to a CASA volunteer. The National CASA organization is committed to assuring 100% of the children in the system have access to a CASA volunteer.

Breaking New Ground
National CASA has developed a strategic framework that is informing and guiding our efforts through a major reorganization, development of a new business model, and plan for the future direction of the organization, including the launching of a major Capital Campaign. The leadership team that will drive these changes will be strategic thinkers, relationship builders, collaborative decision-makers, entrepreneurial achievers, effective communicators, change leaders, inspiring motivators, and culturally competent.

Position Summary
The Chief of Staff (COS) provides strategic leadership and support to the Chief Executive Officer and leadership and direction for the operation of the Chief Executive’s office. The Chief of Staff serves as a senior advisor to the CEO and reports directly to the CEO on a wide variety of organizational, network and executive duties, special projects, and initiatives. The Chief of Staff supports the CEO with external relations and represents the CEO when she is not available to attend important events. The Chief of Staff, on the behalf of the CEO and with the support of the CEO’s executive team, coordinates the execution of organization-wide projects, working directly with functional area leaders to ensure alignment with the strategic plan and organizational priorities. The Chief of Staff will serve as the CEO’s right hand on the development of the strategic planning process, working with the Board of Trustees and cultivation of key stakeholders. The COS is responsible for overseeing and managing the flow and exchange of information, streamlining interactions with key stakeholders and moving key projects and initiatives forward. This position is the front line for handling questions, concerns, issues and requests on the CEO’s behalf.

Primary Responsibilities
Strategic Partner to the CEO:

  • As trusted advisor, work with CEO on developing and implementing strategic priorities. Act as sounding board and thought partner to CEO, providing insights and analysis on strategy and operations
  • Help facilitate strategic management processes, provide expertise and program management for specific critical strategic initiatives out of the CEO’s office
  • Support internal and external communications to further strategic priorities
  • Assist the CEO with sensitive correspondence requiring discretion, judgement and negotiation
  • Prepare presentations for internal and external audiences including support to the development of the Board of Directors updates
  • Coordinates and plays a lead role in the CEO’s involvement in government relations, resource development and other external affairs
  • Liaison with Board of Trustees on key executive matters as delegated by the CEO and working in collaboration with administration liaison to the board
  • Interacts with the executive team and other functional areas across the organization for the purpose of defining, advancing and assessing the work of the organization to ensure continued effectiveness

Team Leadership on Strategic Organizational issues

  • Integrate into the fabric of the organization to gain deep knowledge of issues assess issues that serve as barriers to a team or organization’s maximum effectiveness.
  • Responsible for interacting with colleagues across the organization to ensure alignment and synergy with the strategic plan and priorities of the organization
  • Drive cross-functional strategic initiatives with the leadership team
  • Drive ongoing development and improvement of leadership team efficacy through operational improvements meeting effectiveness and meeting progress/goal tracking
  • Drive agenda and execution of weekly leadership meetings, monthly meetings, and leadership retreats and offsite meetings
  • Participates in key meetings with leadership, external stakeholders and others as needed and delegated. Accurately represents the CEO’s position in internal meetings and discussions to help drive understanding and move decision-making forward
  • Builds and nurtures relationships to serve as a resource for the CEO and point of contact as designated for key constituents to resolve complex issues and help move forward strategic priorities
  • Respond to and meet with a broad range of internal and external individuals, frequently related to matters of immediate concern, and coordinate responses, solutions and follow-up with the CEO and other appropriate National CASA staff

Strategic Planning and Alignment:

  • Provide leadership and support to the CEO, executive team and Board of Trustees in the development and implementation of the strategic planning process
  • Develops and implements tracking and reporting system on the strategic plan progress
  • Conducts research and performs business and risk analysis, feasibility studies for new program ideas, initiatives and the future business model of the Association
  • Coordinates the work of the research, data, performance measurement teams in providing information necessary to inform the strategic planning process

Project Management:

  • Work in partnership with the CEO, leadership team, and rest of the organization on special projects
  • Develops systems and processes to ensure alignment across the organization to ensure that our efforts and outreach to the network and externally are coordinated, uniformed and represent the messaging, priorities and excellence of the national organization.
  • Exercises considerable judgment in his/her capacity with the responsibility for analyzing project and policy issues, identifying organization-wide impacts and coordinating responses to the CEO on strategies and alternatives for dealing with issues
  • Other duties as assigned.

Position Requirements

  • 10+ years of experience in business operations/strategy, management consulting, finance, communications or similar role, preferably for a non-profit organization
  • Bachelor’s degree required; JD or MBA, or related advanced degree strongly preferred
  • Proven leader in facilitating change management and organizational redesign
  • Demonstrates strong interpersonal skills, sound judgment, and the ability to work independently
  • Strong relationship development and management skills, with emphasis and proven experience working cross functionally and influencing a diverse group of stakeholders
  • Demonstrates commitment to working collaboratively with all constituent groups, including staff, board members, volunteers, donors, state and local program staff, and other supporters
  • Demonstrates highly regarded people management skills; ability to master a wide range of relationships, tasks, and perspectives
  • Become a steward and ambassador for the CASA/GAL mission and brand
  • Demonstrated excellent communication skills including verbal, written and presentation abilities
  • Exceptional organizational and analytical skills as well as strong problem solving skills
  • Proven experience in handling highly confidential and sensitive matters
  • Competency in variety of Windows-based programs including Word, Excel and PowerPoint

Salary and Benefits
National CASA offers a competitive base salary plus benefits, paid leave, and work/life balance policies. This is a full-time exempt position.

Organizational Values
Adaptability – Collaboration – Integrity – Respect – Quality – Service – Stewardship

National CASA, headquartered in Seattle, Washington and with an office in Washington D.C., is committed to an inclusive and welcoming workplace environment. We are proud to be a Best Adoption Friendly Workplace by the Dave Thomas Foundation for Adoption. National CASA has been certified by the Standards for Excellence Institute for ethics and accountability in the nonprofit sector. To apply, please send cover letter and resume to Position will remain open until a candidate is selected.